Support and Privacy Policy

Terms of Service

Effective Date: November 10, 2026

Welcome to Gradient Themes (gradientthemes.com). By accessing our website and purchasing our digital products (WordPress themes, WooCommerce templates, and related software), you agree to be bound by the following Terms of Service.

1. Product Licensing and Usage

Our WordPress themes and digital products are licensed under the GNU General Public License (GPL) version 2.0 or later.

  • GPL Components: All PHP files and core WordPress functions within our themes are subject to the GPL. You are free to modify and use these elements on personal or commercial projects.

  • Proprietary Elements: Certain assets included in our products, such as custom images, cascading style sheets (CSS), and JavaScript files, may be copyrighted by Gradient Themes.

  • License Keys: Not needed

2. Payments and Merchant of Record

All financial transactions on gradientthemes.com are handled by our trusted Merchant of Record, Paddle.

  • When you purchase a theme, Paddle processes your payment, handles all regional tax collection (such as VAT or GST), and issues your receipt or reverse invoice.

  • Gradient Themes does not store or process your credit card information.

  • By purchasing, you also agree to Paddle’s Terms of Service and Checkout Buyer Terms.

3. Delivery of Digital Goods

Since we offer non-tangible, irrevocable digital goods, your product will be available for download immediately after your payment clears via Paddle. You will receive an email containing your download link and license key. Cash on Delivery (COD) is not applicable to our digital software downloads.

4. Refund Policy

Because our products are digital downloads, we operate under a strict refund policy.

  • We offer refunds within 14 days of the original purchase date only if the product is fundamentally flawed, does not function as advertised, and our support team is unable to resolve the issue.

  • Refunds will not be granted for “change of mind,” lack of specific feature compatibility not mentioned in the product description, or failure to read the documentation.

5. Product Support and Updates

  • Scope of Support: We provide support for the installation, configuration, and use of our themes as advertised. We do not provide support for third-party plugins, custom PHP modifications, or general WordPress troubleshooting unrelated to our code.

  • Updates: Active license holders receive updates to ensure ongoing compatibility with the latest versions of WordPress, WooCommerce, and Gutenberg React block environments. Once a license expires, you may continue to use the theme, but you will lose access to future updates and support until the license is renewed.

6. Limitation of Liability

Under no circumstances shall Gradient Themes be held liable for any direct, indirect, special, incidental, or consequential damages, including loss of data or profit, arising out of the use or inability to use our products. You are responsible for maintaining backups of your website before installing any new theme or software.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts located in Colombo, Western Province.

Privacy Policy

Effective Date: November 10, 2026

Gradient Themes is committed to protecting your privacy and ensuring your personal data is handled securely. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and purchase our products.

1. Information Collection

We collect information necessary to fulfill your orders and provide technical support:

  • Account & Purchase Data: Name, email address, and billing details provided during checkout.

  • Support Data: Information you share when opening a support ticket, which may include website URLs or temporary staging access credentials.

  • Technical Data: IP addresses, browser types, and usage data to help us optimize our website performance.

2. Payment Processing

We partner with Paddle to process all transactions securely. When you buy a theme, Paddle collects and processes your payment and tax information. Gradient Themes never sees, collects, or stores your full credit card details or bank account information. Paddle operates under its own stringent Privacy Policy and global compliance standards.

3. How We Use Your Data

Your information is used strictly to:

  • Deliver your purchased WordPress themes and license keys.

  • Provide customer support and respond to inquiries.

  • Send critical administrative updates, such as security patches, new feature releases, or license expiration notices.

  • Analyze site traffic to improve our storefront layout and user experience.

4. Cookies and Third-Party Advertising

We use cookies and similar tracking technologies to track user activity on our website, improve user experience, and serve relevant advertisements.

  • Third-Party Vendors: Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website or other websites.

  • Google AdSense: Google’s use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the internet.

  • Opting Out: You may opt out of personalized advertising by visiting Google Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info.

5. Data Sharing and Security

We do not sell, rent, or trade your personal data to third parties. We employ industry-standard security measures, including SSL encryption and secure database architecture, to protect your information.

6. Your Rights

You retain the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate account information.

  • Request the deletion of your account (subject to our legal obligation to retain financial transaction records for tax compliance).

  • Opt-out of any promotional email communications at any time.

7. Contact Information

For any legal inquiries, support requests, or questions regarding these policies, please reach out to our team at [email protected].

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